Frequently Asked Questions

Our eyeglasses start at just $69 and that includes the frame, and single-vision plastic lenses with scratch-resistant protection. You can also upgrade to a no-line progressive lens for an additional $80.

We also carry frames from such brands as Calvin Klein, Prada, Oakley, and Ray-Ban.

Our average turnaround time is five business days. Each individual's prescription is special. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.

Yes. We want you to be completely satisfied with your prescription eyeglasses, so you may exchange or return them for a complete refund within 30 days from the date of original delivery.

Yes! Click here to see our current promotions and rebates. We also offer Eyewear Shows which are special one-day events highlighting designer frame collections.

Complete pairs of prescription glasses start at $69 for single vision, $99 for bi-focals and $149 for no-line progressive glasses. (Choose from a limited selection of $20 frames and choose standard, plastic lenses.)

Our Savings Plan for Contacts and our Protection & Savings Plan for Eyeglasses offer discounts on additional eyewear and other products. See Our Guarantees for details.

Our Protection & Savings Plan for Eyeglasses offers 50% off a replacement frame and/or lenses if the ones you purchased are broken or scratched. For details, see Our Guarantees.

Doctor-approved prescription changes can be made at no charge within 90 days from the date of delivery.

Only a Kaiser Permanente Optometrist can release your prescription to you. Contact the Eye Service Department at the facility where you had your eye exam to request a copy.

The following information will help you better understand the fitting process for these services. At your Contact Lens fitting appointment, an evaluation will be made to determine the appropriate starter contact lenses. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write you a contact lens prescription. Fitting fees vary according to the type of contact lenses you need.

To order your contact lenses by phone or online, you must have a current contact lens prescription with Kaiser Permanente. Click on My Prescriptions to see your prescriptions. If you do not see your contact lens prescription in kp2020.org, or you are transferring your prescription, call one of our Optical Centers so we can immediately add it to the system. If you have no refills left on your current prescription, you’ll need an eye examination to receive a new prescription (Book an eye exam). Order Contact Lenses now.

You can order your contact lenses online at kp2020.org. It's easy, available 24/7, and shipping is always free!

We accept VISA, MasterCard, Discover, and American Express.

Your plan may cover a complete and thorough eye exam, depending on the benefits you or your employer may have purchased. You or your employer may have also purchased a supplemental optical benefit. For your coverage information, log-on to kp2020.org, or contact Member Services Contact Center at 1-800-464-4000, option 4.

Check My Benefits

Yes, Kaiser Permanente members with optical coverage through a different insurance carrier may be able to be reimbursed by their carrier for the amount of their benefit when purchasing glasses or contact lens at our Optical Centers. Call or visit one of our locations and ask a store associate for more details.

Stop by one of our Optical Centers. You will find a great selection of eyewear that is competitively priced. No appointment needed.