We currently have a high volume of eyeglasses orders. We appreciate your patience while we carefully make each pair.

Frequently Asked Questions

Q: How do I order eyeglasses?
A: Visit your Optical Center to get your personalized fit and style with help from our experienced opticians. All you need is a valid prescription.

Q: What is the status of my eyeglass order?
A: Simply check your order status on My Orders.

Q: What are the prices of your eyeglasses?
A: Eyeglasses start at $691. You can get a complete pair of single vision eyeglasses starting at $691 and multifocal eyeglasses start at $1492. When you apply your benefit, you may have low to no out-of-pocket cost. Visit your Optical Center to get your eyeglasses.

1For $69 glasses, choose from at least 20 frames at $20, and get standard, plastic single vision lenses at $49 ($49 for the lenses, plus a $20 frame equals $69).
2For $149 glasses, choose from at least 20 frames at $20, and get standard, plastic multifocal lenses starting at $129 ($129 for the lenses, plus a $20 frame equals $149).

Q: Why am I having issues wearing my new glasses?
A:

Keep in mind that getting comfortable with a new pair of glasses, especially one with a new prescription, will take a few days.

First time progressive (i.e., no-line bifocals) wearers may need to practice these tips while wearing their new glasses for their vision to feel natural.

  • Distance: Turn your head but keep your gaze centered in the glasses when looking in the distance. One trick is to point your nose toward the object at which you’re looking.
  • Near/Reading: Lower just your gaze straight down to look at near objects. Do not drop your head down to read. The closer the object, the more you need to lower your gaze.
If you’re still not seeing clearly with your glasses, call your Optical Center.

Q: How do I order contact lenses?
A:
Online

The most convenient way to order contacts is on kp2020.org with shipping at no charge. When you apply your benefit, you may have low to no out-of-pocket cost. Rigid gas permeable (RGP) and specialty contact lenses can only be ordered over the phone or in-person at your Optical Center.

Phone or In-Person

You can also order over the phone or in-person at your Optical Center. Shipping is $5.95. Get shipping at no charge for orders $75 and above.


Q: What is the status of my contacts order?
A: Just log in and click on My Orders to see the status of your recent orders.

Q: What are the prices of your contact lenses?
A: We have great contact lens prices. Check out the price of our most popular lenses here. You can also log in or create an account to see the price of your contact lenses. Order contacts on kp2020.org, apply your benefit, and get shipping at no charge. And with our Savings Plan for Contact Lenses, you can save $7 per box. The plan pays for itself when you purchase 4 boxes.

Q: Why am I having issues wearing my contact lenses?
A:

The most common issues with contacts are related to cleanliness. Make sure to handle and clean your contacts with a fresh supply of approved lens solutions. Remove your contacts before going to bed, showering, or swimming. Wear and replace your contacts according to the schedule prescribed by your eye care professional.

If you experience any of the following, take out your lenses right away and contact your eye doctor:

  • Sudden vision change
  • Hurt or itchy eyes
  • Red eyes
  • Watery eyes
  • Overly light-sensitive eyes
  • Unusual eye secretions

Q: How do I get copy of my prescription?
A: Click My Prescriptions to see your prescriptions, both current and expired.

Q: How do I get my pupillary distance (PD) measurement?
A: PDs are measured at your Optical Center when we fit you for new glasses. If you just want your PD, we can measure it for $20 which includes a free check of the prescription in your non-KP glasses as well as an adjustment and cleaning.

Q: How do I get a prescription for contact lenses?
A: Getting contacts for the first time starts with an Optometry eye exam to determine if your eyes are suited for contacts and to update your prescription. Next, a Contact Lens Fitter will recommend a type of contacts based on your needs and give you trial lenses to see how well they fit you. It may take a few visits or trial lenses to find the right fit. Once a fit is found, Optometry will finalize your prescription.

Fitting fees vary according to the type of contact lenses you need:

  • Single vision (spherical) soft lenses - $79
  • Toric (astigmatism), bifocal, and rigid gas permeable (RGP) lenses - $119
  • Specialized lenses - $249
For more information click here.


Q: Can I use my prescription from outside Kaiser Permanente?
A: Yes, we accept valid eyeglass or contact lens prescriptions from a licensed Optometrist or Ophthalmologist. To order contact lenses online using an outside prescription for the first time, call your Optical Center to enter the prescription into our system.
Q: What are my benefits and when can I use them?
A: You can view your benefit amount and availability by logging in and going to My Benefits.

Q: Do you take outside insurance?
A: We cannot apply outside insurance to an order, but we can help you fill out reimbursement forms. Please contact your Optical Center to find out how.

Q: Can I use my benefit outside Kaiser Permanente?
A:

No, Kaiser Permanente optical benefits can only be used in-network in our Optical Centers or online at kp2020.org.

Your vision needs are provided by the same team you trust with your health care. Complete pairs of glasses start at $691 for single vision and $1492 for multifocal. Check out the price of our most popular contact lenses here. You can also log in or create an account to see the price of your contact lenses. Order contacts on kp2020.org, apply your benefit, and get shipping at no charge.

1For $69 glasses, choose from at least 20 frames at $20, and get standard, plastic single vision lenses at $49 ($49 for the lenses, plus a $20 frame equals $69).
2For $149 glasses, choose from at least 20 frames at $20, and get standard, plastic multifocal lenses starting at $129 ($129 for the lenses, plus a $20 frame equals $149).

Q: Do I need to be a Kaiser Permanente member to shop with you?
A: You do not have to be a member to get glasses or contact lenses at a Kaiser Permanente Optical Center. Non-members buying contacts on kp2020.org for the first time need to call an Optical Center for a guest member ID to create an account.
Q: Do you have any sales or promotions on glasses?
A:

We have special Eyewear Shows which feature 20% off frames from highlighted designer collections. You can also save every day with a complete pair of single vision eyeglasses starting at $691 and multifocal eyeglasses starting at $1492. When you apply your benefit, you may have low to no out-of-pocket cost.

Our Protection & Savings Plan for Eyeglasses provides 25% off second pairs or 50% off replacements if you damage your glasses. Also, the Savings Plan for Contact Lenses saves you 25% off glasses.

1For $69 glasses, choose from at least 20 frames at $20, and get standard, plastic single vision lenses at $49 ($49 for the lenses, plus a $20 frame equals $69).
2For $149 glasses, choose from at least 20 frames at $20, and get standard, plastic multifocal lenses starting at $129 ($129 for the lenses, plus a $20 frame equals $149).

Q: Do you have any sales or promotions on contact lenses?
A: We offer a Savings Plan that allows you to save $7 per box off our already competitive prices. Log in or create an account to see the price of your contact lenses. Order contacts on kp2020.org, apply your benefit, and get shipping at no charge.
Q: Can you fix my broken glasses?
A: We're sorry your glasses are broken. We can fix certain types of damage. Bring your glasses into your Optical Center for assessment. Depending on the type of repair, there may be a fee.

Q: What is your eyeglass return policy?
A: Glasses can be returned for a full refund or exchanged within 30 days from the date you first receive your eyewear. We will also remake your lenses for free if your prescription changes within 90 days from the date you first receive your eyewear. For details, see Our Guarantees.

Q: What is your contact lens return policy?
A: Contact lenses cannot be returned for a refund. They can be exchanged for the same type if your prescription changes as long as the boxes are unexpired, unopened, and in their original condition. Please bring exchanges to your Optical Center.
Q: Why am I not able to order my contact lenses online?
A: We apologize for the inconvenience.

If your prescription is not available or seems incorrect on kp2020.org:
Please call your Optical Center to enter your prescription into our system right away.

If your contacts are not available to order:
Certain types of contact lenses, such as specialty or rigid gas permeable (RGP) lenses cannot be ordered online. Contacts that have been discontinued by the manufacturer will also not be available. For help with these types of orders, please call your Optical Center.

If you are having other ordering issues:
Please email us.


Q: How soon will I receive my contact lenses?
A: In-stock contacts will arrive via UPS or USPS Ground in about 3 to 5 business days from the date of order. Specialty contacts may take a little longer. You can check the status online at My Orders.

Q: Can I add family members to my account?
A: No, you will need to create a new account with a different email for each family member.
Q: Can I use my FSA to buy glasses or contact lenses?
A: Prescription eyeglasses and contact lenses are eligible spending items for Flexible Spending Accounts. For a full list of Health Care FSA eligible health care services and products, visit the IRS site.