Frequently Asked Questions

The following information will help you better understand the fitting process for these services. At your Contact Lens fitting appointment, an evaluation will be made to determine the appropriate starter contact lenses. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write you a contact lens prescription. Fitting fees vary according to the type of contact lenses you need.

Our average turnaround time is two weeks. Each individual's prescription is special. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.

When you purchase your eyewear, you may want to consider our Eyewear Protection Plan. This $20.00 agreement provides:

  • A two year coverage. Any lens that is scratched will be replaced at 50% of original lens price with the same lens and prescription.
  • A two year coverage. Any frame that is broken will be replaced at 50% of original frame price with the same frame.
  • 25% off additional Plano sunglasses.
  • 10% off OTC.

For additional information about our special discounts, Eyewear Protection Plan, or to learn about our frame price guarantee for Kaiser Permanente members, please contact an Optical Department associate for details.

Your plan may cover a complete and thorough eye exam, depending on the benefits you or your employer may have purchased. You or your employer may have also purchased a supplemental optical benefit. For your coverage information, contact Member Services Contact Center at (808) 432-5955.

Stop by one of our Optical Departments. You will find a good selection of eyewear that is competitively priced. And we offer a free one-year warranty on your complete eyeglass order.

Not currently. We are working towards the ability to apply benefits when ordering through the website. Be on the lookout for this feature.

Email us at for assistance with utilizing your benefits.