Frequently Asked Questions

Our frames and lenses are competitively priced, and we have an extensive selection of the latest styles. At Vision Essentials by Kaiser Permanente, we believe in providing our members high-quality products at competitive prices. We offer a complete adult eyewear package starting at just $99 that includes:

  • Select group of quality frames
  • Single-vision plastic lenses
  • Scratch-resistant protection
  • Eyeglass case
  • Eyeglass adjustments

Our average turnaround time for most prescriptions is within six business days. More complex prescriptions may take longer to manufacture as each individual's prescription is a custom order. Members can choose from a wide range of optical products, including different lens materials to meet individual needs. We do offer expedited services to allow you to receive you glasses sooner if needed - just ask.

Yes! We have trunk shows, which are special one-day events highlighting exciting new designer frame collections. This is a great opportunity to see the latest in frame fashions! Click on the Eyewear Shows tab to see the schedule of upcoming shows. Please contact the location directly to find out which designers will be featured at the show.

We have various promotions that occur throughout the year. Please contact an Optical Center associate for details.

When you purchase a frame and lenses, a limited warranty is included with your purchase at no additional cost, contact us for details.

Doctor-approved prescription changes can be made at no charge within 90 days from the date of delivery.

If you had your eye examination at Kaiser Permanente, we allow for a one-time prescription recheck at no charge within 90 days of your examination date.

Your prescription is always provided to you at the completion of your examination or contact lens fitting. If you need another copy and the examination was by a Kaiser Permanente provider, you can print your prescription from your medical record on kp.org. Contact lens prescriptions are valid only for a period of one year by Colorado law.

At your contact lens fitting appointment, an evaluation will be made to determine the appropriate contact lenses for your visual needs. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write a contact lens prescription. Fitting fees vary according to the type of contact lenses you need. Some Kaiser Permanente plans cover contact lens fittings. You will find that Kaiser Permanente contact lenses are priced to compete with any national retailer.

To refill your contact lenses by phone or online, you must have a current contact lens prescription at Kaiser Permanente. If you have a new contact lens prescription or are transferring your prescription, you’ll need to visit one of our Optical Centers to have your first order filled. If you have no refills left on your current prescription, you’ll need an eye examination to receive a new prescription.

You can reorder your contact lenses online at kp2020.org/colo

Orders placed online are shipped free of charge. Phone orders placed through the Contact Lens Refill Center that are for $75.00 or more are shipped free of charge. Shipping is $5.95 if your order is less than $75.00.

We accept VISA, MasterCard, Discover, and American Express.

Kaiser Permanente provides a wide variety of routine eye care and optical benefits which are sometimes determined by the plan your employer or you may have purchased. For your coverage information, contact Member Services at 303-338-3800.

It is important to remember that many plans are based on meeting your deductible prior to becoming eligible for an optical benefit. Medical based eye care is part of your medical benefit and may also be subject to copays, coinsurance, and deductibles.

Yes, Kaiser Permanente members with optical coverage through a different vision carrier may be able to be reimbursed when purchasing glasses or contact lenses at Vision Essentials. In some cases, we may be able to file the claim for you on the day of your visit. Call or visit one of our locations and ask a store associate for more details.

Stop by one of our Optical Centers. You will find a great selection of eyewear that is competitively priced. No appointment needed.