Frequently Asked Questions

The following information will help you better understand the fitting process for these services. At your Contact Lens fitting appointment, an evaluation will be made to determine the appropriate starter contact lenses. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write you a contact lens prescription. Fitting fees vary according to the type of contact lenses you need. You may be eligible for an additional discount on the initial fitting and purchase of contact lenses. Please check with your nearest eye care facility.

Our average turnaround time is two to four business days. Each individual's prescription is special. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.

Yes! We have specials on frames, lenses, and contact lenses. Our prices are 15–30 percent less for identical products found elsewhere. We offer a 25 percent discount on the purchase of additional pairs of complete eyeglasses for one full year after initial purchase. We also offer a children's eyewear package for $99. Our children's package includes single-vision polycarbonate lenses (the safest on the market and recommended for children).

When you purchase your eyewear, you may want to consider our Eyewear Protection Plan. This $35.00 agreement provides:

  • A one year coverage. Any lens that is scratched will be replaced free of charge with the same lens and prescription.
  • Any frame that is broken will be repaired or replaced free of charge with the same frame.
  • Your vision benefit may provide you with a 25% benefit off the purchase of the Eyewear Protection Plan.
  • 25 percent off non-prescription sunglasses

For additional information about our special discounts, Eyewear Protection Plan, or to learn about our frame price guarantee for Kaiser Permanente members, please contact an Optical Department associate for details.

Your plan may cover a complete and thorough eye exam, depending on the benefits you or your employer may have purchased. You or your employer may have also purchased a supplemental optical benefit. For your coverage information, contact Member Services Contact Center at (301) 468-6000 or 1-800-777-7902.

Stop by one of our Optical Departments. You will find a good selection of eyewear that is competitively priced.