Kaiser Permanente is temporarily closing some locations and offering more video and phone visits to help address the community spread of COVID-19. If you have flu symptoms and are 18 or older you can also complete an e-visit to get online care and advice, be evaluated for COVID-19, and get treatment for symptoms if necessary.

Eyeglass orders placed before 3/18 are finished and we’re in the process of confirming addresses to ship these directly to you. If you have questions regarding your eyeglasses after you receive them, phone 1-800-813-2000 (option 3). While new eyeglass production has been put on hold, you can still order contact lenses and have them shipped directly to you.

Contact Us

Please use the following form to contact us.
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Welcome to the Kaiser Permanente Online Contact Lens Refill Service. We at Kaiser Permanente are committed to providing our members with a fast, simple, convenient, and cost effective means to reorder contact lenses.

Currently, this website can only be used to order soft/disposable contact lenses. To place a rigid gas permeable (RGP or GP) lens order, call an eyecare professional nearest you..

If you are using our online refill service for the first time, please see our “first time user guide” before you begin. When you’re ready to start, have your Member I.D. Card available, since you’ll need to enter your ID number. Click “login” and follow the prompts to set up your user name and password.

If you’ve used the system before, simply click “login”, enter your user name and password, and begin with your order.