Frequently Asked Questions

How are your prices compared to the competition?

At Vision Essentials, we believe in giving our members the highest quality and workmanship at a competitive price. Choose from a wide selection of frames, lenses, and contact lenses — for any lifestyle and any budget.

We want you to feel good about how you look. Any glasses you purchase from Vision Essentials come with a price-match guarantee on frames (excluding Internet offers). See your eye care professional for details.

How long will it take to get my glasses?

Each individual's prescription is special. Our average turnaround time is three to five business days. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.

Do you offer discounts or sales?

Yes! Click on the Promotions tab,.

Do you offer a warranty on your eyeglasses?

Your new eyeglasses are warranted against breakage and defects in materials or workmanship for one year from the date you receive your glasses. In the event of a defect, Vision Essentials by Kaiser Permanente will repair or replace your eyeglasses as necessary with the same style, size, and color without charge, or a replacement of equal value will be made. This warranty does not cover loss, theft, damage due to ordinary wear and tear, mishandling, or scratched lenses.

When you purchase your eyeglasses, you can also buy our Lens Protection Plan. This plan will replace scratched lenses once within one year from the original date you receive your eyeglasses. The Lens Protection Plan replaces lenses with the original prescription using the original lens design.

Damaged products must be returned to Vision Essentials.

What does my Kaiser Permanente benefit cover?

Most plans cover a comprehensive eye exam. Your employer may have purchased a supplemental optical benefit. For your coverage information, log onto KP.org or contact Member Services Contact Center at 503-813-2000 (Portland) or 1-800-813-2000 (Outside Portland, toll free).

Do you offer a money-back guarantee?

We want you to feel good about how you look. Any glasses you purchase from Vision Essentials come with a 30-day total satisfaction guarantee. See your eye care professional for details.

What if my prescription changes shortly after I get my new prescription and eyeglasses?

Doctor-approved prescription changes can be made at no charge within 90 days from the original date you receive your eyeglasses.

How do I get a copy of my glasses or contact lens prescription?

Contact Vision Essentials Northwest at the medical office where you had your eye exam to request a copy. Contact lens prescriptions are released after the fitting process has been completed.

How are contact lens services priced?

The following information will help you better understand the process and the fees charged for these services. At your Vision Essentials Contact Lens fitting appointment, we will do an evaluation to determine the appropriate starter contact lenses. It may take several lenses and several weeks of wearing these lenses to determine which contact lenses are best for your particular visual and lifestyle needs. Once your prescription has been finalized, your optometrist will write you a contact lens prescription. Fitting fees vary according to the type of contact lenses you need.

There may be additional costs if diagnostic lenses are required to finalize your fitting. Prescriptions needing specialized fitting may also require additional fees.

How do I order contact lenses?

Vision Essentials by Kaiser Permanente has a new contact lens ordering service on kp2020.org that makes ordering contact lenses fast and easy. You can order online from your home or office, any time, any day. A Vision Essentials contact lens professional can set up your online account after your contact lens exam. Exclusions and limitations apply. See your eye care professional for details.

If you are new to Vision Essentials by Kaiser Permanente and have a valid contact lens prescription or are transferring your prescription, please call the Vision Essentials Contact Lens Department for details.

I have another vision plan. Can I still shop at a Vision Essentials Optical Center?

Yes, Kaiser Permanente members with vision coverage through a different insurance carrier may be eligible for reimbursement by their carrier for the amount of their benefit when purchasing glasses or contact lenses at Vision Essentials. Call or visit one of our locations for more details.