Colorado
Eye Health Resources
Below are answers to frequently asked questions about Eye Care products and services. If you need information about your health plan optical benefits, please call us at 1-888-586-2020.
How are your prices compared to the outside?
Our frames and lenses are competitively priced, and we have a huge selection of the latest styles. At Kaiser Permanente Optical Centers, we believe in giving our members the highest quality and workmanship at a competitive price. We guarantee the frame you choose is at the lowest possible cost. If you find a better price for one of our regularly stocked frames, we'll match it. This guarantee only applies to regularly stocked frames that are already in our inventory and available for immediate delivery.
How long will it take to get my glasses?
Our average turnaround time is five business days. Each individual's prescription is special. Every prescription has to be precisely custom-made, and certain types of specialized lenses take longer than others. Members can choose from a wide range of optical products, including different lens materials to fulfill individual needs.
Do you offer discounts or sales?
Yes! We have specials on frames, lenses, and contact lenses. We offer a 20 percent discount on the purchase of additional pairs of complete eyeglasses for one 60 days after initial purchase. Our children's package includes single-vision polycarbonate lenses (the safest on the market and recommended for children). Lenses are UV coated.
What does my Kaiser Permanente benefit cover?
Your plan covers a complete and thorough eye exam. Your employer may have purchased a supplemental optical benefit. For your coverage information, contact Customer Service at 303-338-3800.
Stop by one of our Optical Centers. You will find a good selection of eyewear that is competitively priced. And we offer a free 90-day warranty on your complete eyeglass order.